Business-to-business customers expect personal service in online chat

For a long time, companies have used cost-effective chat services in their business-to-customer (B2C) sales. Companies engaged in business-to-business (B2B) sales are also increasingly moving their activities online, but their online chat services and customer interaction have not been studied much yet. A new study from the University of Eastern Finland shows that the nature of social presence in B2B online chat dialogues varied depending on the stage of the customer relationship.

6 Reasons Why Live Chat Customer Support is Important for Businesses

How to Use Live Chat for Perfect Customer Experience

Reasons Your Business Needs Live Chat - Buddy Punch

7 Reasons Why Your Business Needs Web Chat

E-Commerce Customer Support Statistics That Matters

25 Customer Chat Tips to Reassure and Nurture Your Online Customers

Live Chat Statistics: Trends and Insights for 2023

10 Ways to Deliver Consistently Great Customer Service

Social Media Marketing for Businesses

Top 15 communication apps for customer service

Business-to-business customers expect personal service in online

How to Chat With Customers Online: 9 Effective Tips for Customer

Online Chat: The New Frontier of Customer Service - Canity